Privacy Policy

Last updated: July 21, 2026

This Privacy Policy describes how North Shore Oahu Surf School LLC collects, uses, stores, and discloses your information when you use our website or services. It also explains your privacy rights and how applicable laws may protect you.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words whose initial letters are capitalized have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural form.

Definitions

For purposes of this Privacy Policy:

Account means a unique account created for you to access our services or portions of our services.

Affiliate means an entity that controls, is controlled by, or is under common control with another party.

Company, referred to as “the Company,” “we,” “us,” or “our,” means North Shore Oahu Surf School LLC.

Cookies are small files placed on your computer, mobile device, or other device that may contain information about your browsing activity.

Country means the United States.

Device means any device capable of accessing the website or services, including a computer, mobile phone, or tablet.

Personal Data means information relating to an identified or identifiable individual.

Service means the website and services provided by North Shore Oahu Surf School LLC.

Service Provider means a person or company that processes information on behalf of the Company or assists with operating, supporting, analyzing, or delivering the Service.

Usage Data means information collected automatically when using the Service.

Website means the North Shore Oahu Surf School LLC website, accessible at:

https://northshoreoahusurf.com/

You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

When you use our Service, submit a form, contact us, or book a service, we may ask you to provide personally identifiable information, including:

• First and last name
• Email address
• Phone number
• Booking or appointment information
• Messages, questions, or inquiries
• Communication preferences
• SMS consent records
• Usage Data

Providing a phone number or agreeing to receive text messages is optional unless a phone number is otherwise needed to provide a service you specifically request.

Usage Data

Usage Data may be collected automatically when you access the Service.

Usage Data may include your device’s Internet Protocol address, browser type, browser version, pages visited, visit date and time, time spent on pages, device identifiers, operating system, mobile browser type, and other diagnostic information.

When you access the Service through a mobile device, we may also collect information such as the type of mobile device, device identifier, mobile operating system, mobile browser type, and Internet Protocol address.

Tracking Technologies and Cookies

We may use Cookies and similar tracking technologies to monitor activity on our Service, remember preferences, analyze website performance, and improve the user experience.

The technologies we use may include:

Browser Cookies

Cookies are small files placed on your Device. You may configure your browser to refuse Cookies or notify you when a Cookie is being sent. Some portions of the Service may not function properly if Cookies are disabled.

Web Beacons

Certain sections of the website or our emails may contain small electronic files known as web beacons, pixels, or similar technologies. These may help us understand whether pages have been visited or emails have been opened.

Necessary Cookies

Necessary Cookies help provide essential website features, maintain security, prevent fraud, and allow requested services to function.

Cookie Preference Cookies

These Cookies may remember whether you accepted or rejected certain Cookie settings.

Functionality Cookies

Functionality Cookies may remember preferences such as language selections or other choices so that you do not need to re-enter them during future visits.

How We Use Your Personal Data

We may use Personal Data for the following purposes:

• To provide, operate, and maintain the Service
• To process inquiries and service requests
• To manage surf lesson bookings and appointments
• To provide booking confirmations and updates
• To coordinate lesson times and meeting locations
• To provide weather, scheduling, safety, or service-related updates
• To communicate through email, telephone calls, or SMS when appropriate consent has been provided
• To provide customer support
• To manage payments, purchases, agreements, or service transactions
• To send promotional communications when you have separately consented to receive them
• To respond to questions, requests, complaints, or feedback
• To monitor and analyze website usage
• To improve our website, services, marketing, and customer experience
• To protect the security and integrity of the Service
• To comply with legal obligations
• To prevent or investigate fraud, misuse, or unlawful activity

SMS Messaging and Mobile Information

North Shore Oahu Surf School LLC may use the mobile phone number you voluntarily provide to communicate with you by text message when you have provided the appropriate consent.

Depending on the consent you provide, text messages may include:

• Responses to inquiries
• Booking confirmations
• Appointment coordination
• Surf lesson reminders
• Meeting-point details
• Weather or scheduling updates
• Service-related information
• Customer-support follow-ups
• Special offers
• Discounts
• Promotions
• Business announcements

Transactional or informational consent is separate from promotional or marketing consent when both types of messages are offered.

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out of receiving text messages. Reply HELP for assistance, or contact us at kala@northshoreoahusurf.com.

Consent to receive text messages is not a condition of purchasing goods or services.

Customers may submit an inquiry or request services without agreeing to receive promotional text messages.

We do not use purchased, rented, or third-party contact lists to obtain SMS consent.

SMS consent applies only to North Shore Oahu Surf School LLC and cannot be sold, rented, transferred, or assigned to another business.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text-messaging originator opt-in data and consent will not be shared, sold, rented, transferred, or disclosed to any third party or affiliate for marketing or promotional purposes.

Mobile information may be provided only to service providers or subcontractors that assist us with services such as website operations, customer support, communications, data processing, or text-message delivery. These providers may use the information only to perform services on our behalf and may not use it for their own marketing or promotional purposes.

All other categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties.

Replying STOP will opt you out of future text messages associated with the applicable messaging program. You may need to provide new consent before receiving messages again.

Mobile carriers are not liable for delayed or undelivered messages.

How We May Share Personal Information

We may share limited Personal Data in the following circumstances.

With Service Providers

We may share information with Service Providers that help us operate the website, process bookings, provide customer support, analyze website use, communicate with customers, or deliver requested services.

Service Providers may access information only as necessary to perform their services on our behalf.

Text-messaging originator opt-in data and consent will not be shared with Service Providers for their own marketing or promotional purposes.

With Affiliates

We may share certain non-SMS-related Personal Data with Affiliates when reasonably necessary to operate or support our business. Affiliates must protect the information in accordance with this Privacy Policy.

Mobile phone numbers, SMS opt-in information, and text-messaging consent will not be shared with Affiliates for marketing or promotional purposes.

With Business Partners

We may share limited non-SMS-related Personal Data with business partners when necessary to provide a service requested by you.

Mobile phone numbers, SMS opt-in information, and text-messaging consent will not be shared, sold, rented, transferred, or disclosed to business partners for marketing or promotional purposes.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of the Company’s assets.

Any successor receiving Personal Data must continue to protect that information in accordance with applicable law.

SMS consent is specific to North Shore Oahu Surf School LLC and will not automatically transfer to another business for marketing or promotional messaging.

With Your Consent

We may disclose Personal Data for another specific purpose when you have knowingly provided consent.

Consent to share general Personal Data does not authorize the sharing or transfer of SMS opt-in data or text-messaging consent for third-party marketing.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with a legal obligation
• Respond to a valid court order, subpoena, or government request
• Protect and defend the rights or property of the Company
• Prevent or investigate fraud or wrongdoing
• Protect the safety of customers, users, or the public
• Protect against legal liability

Retention of Your Personal Data

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information when necessary to comply with legal obligations, resolve disputes, enforce agreements, maintain business records, document consent, or protect our rights.

SMS consent and opt-out records may be retained as necessary to demonstrate compliance and honor communication preferences.

Usage Data is generally retained for a shorter period unless it is needed for security, service improvement, legal compliance, or fraud prevention.

Transfer of Your Personal Data

Information may be processed at the Company’s operating locations and in other places where our Service Providers operate.

This means information may be transferred to and maintained on systems located outside your state or jurisdiction, where privacy laws may differ.

We take reasonable measures to ensure that Personal Data is handled securely and in accordance with this Privacy Policy.

Text-messaging originator opt-in data and consent will not be transferred to another party for its own marketing or promotional use.

Security of Your Personal Data

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Data.

However, no method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to Personal Data we maintain about you
• Request correction of inaccurate information
• Request deletion of certain Personal Data
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Request information about how your data is used
• Object to or restrict certain processing

To exercise a privacy right, contact us at kala@northshoreoahusurf.com.

We may need to verify your identity before processing certain requests.

Deleting Your Personal Data

You may request that we delete Personal Data we have collected about you.

We may retain certain information when required or permitted by law, including information needed to:

• Comply with legal obligations
• Complete transactions
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Maintain security
• Document consent
• Maintain suppression or opt-out records

SMS Opt-Out Rights

You may opt out of SMS messages at any time by replying STOP.

After opting out, you may receive a final confirmation message confirming that your opt-out request has been processed.

For assistance, reply HELP or contact kala@northshoreoahusurf.com.

Opting out of text messages does not prevent you from contacting us or using our services through other available methods.

Email Marketing

You may unsubscribe from promotional emails by using the unsubscribe link in the email or contacting us directly.

Even after unsubscribing from promotional emails, we may continue to send non-promotional messages relating to existing bookings, transactions, customer-service requests, or legal matters.

Children’s Privacy

Our Service is not directed to children under the age of 13.

We do not knowingly collect Personal Data directly from children under 13 without appropriate parental or guardian consent.

If you believe that a child has provided Personal Data to us without appropriate consent, contact us so that we can review and, where appropriate, delete the information.

A parent or legal guardian should complete bookings and provide any required consent for minors participating in surf lessons.

Links to Other Websites

Our website may contain links to websites operated by third parties.

We do not control and are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policy of each website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updated version will be posted on this page with a revised “Last updated” date.

Changes become effective when posted unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

North Shore Oahu Surf School LLC

Email: kala@northshoreoahusurf.com

Phone: 808-224-4616

Mailing address:
58-134 Wehiwa Place
Haleiwa, Hawaii 96712
United States

Website:
https://northshoreoahusurf.com/